Reference

Terms and Conditions That Govern 0tg

These Terms and Conditions set out the binding agreement between you and 0tg when you open an account and access our lobby, wherever local law permits you to…

Applies to all account holdersCovers UPI, Paytm, PhonePe transactionsJurisdiction-dependent accessUpdated when policies changeContact us for clarifications
0tg Terms and Conditions That Govern 0tg
TERMS QUERY CHANNELS

How to Reach Us About These Terms

If any clause in these Terms and Conditions raises a question for you, we want to hear from you before a dispute arises. Our support team is available around the clock and can clarify eligibility conditions, transaction rules, or account-suspension criteria. Use the channel that suits you — live chat for quick answers, email for formal written correspondence, and our help centre for documented policy context.

Team online

Live Chat

Start a chat from the support icon at the bottom of any page. Our agents can walk you through specific clauses, account-status questions, and UPI or Paytm transaction disputes in real time.

Email Support

Write to us at our official support address for formal queries about these Terms and Conditions. We acknowledge every email within 24 hours and aim for a full resolution response within 48 hours.

Help Centre

Our help centre holds written summaries of key policy sections — account eligibility, withdrawal conditions, and how UPI or PhonePe chargebacks are handled — so you can cross-reference without waiting for an agent.

HOW WE HANDLE YOUR DATA

Account Security, Data and Your Rights

We handle everything connected to your account — personal data, transaction history, and cookie preferences — with clear policies you can act on.

Data We Collect

We collect the details you provide at account creation — name, contact and payment identifiers like your UPI handle — plus session data needed to operate the platform. We do not sell this data to third parties under any circumstances.

Cookie Policy

Our platform uses cookies to remember your session, language preference and lobby state. You can manage or withdraw cookie consent through the settings panel on your account page without affecting your ability to log in.

Account Security

Every account is protected by password hashing and two-step verification options. We never store raw payment credentials; Paytm and PhonePe transactions are handled through encrypted third-party payment gateways that meet current security standards.

Data Retention

Transaction records and account logs are retained for the period required by applicable financial regulations. Once that period passes, personal data not required for compliance purposes is deleted from our systems on a rolling schedule.

Who to Contact for Data Requests

Submit a written data-access or deletion request through the support email listed in these Terms and Conditions. We will confirm receipt within 48 hours and fulfil compliant requests within the timeframe required by applicable law.

Requesting Policy Changes

If you believe a clause in these Terms and Conditions is being applied incorrectly to your account, submit a formal dispute via email. We review every submission and respond with a documented decision, including the clause reference relied upon.

Common Questions About These Terms and Conditions

The questions below reflect what account holders ask us most often about these Terms and Conditions. Each answer references the relevant policy area so you can find the full clause if you need it.

Access to 0tg depends on whether local law in your region permits it. These terms govern your account wherever that access is lawful. We may restrict or close accounts in regions where local regulations prohibit the use of this platform.

We may update these Terms and Conditions at any time. When we do, the revised version is published on this page with an updated effective date. Continuing to use your account after that date means you accept the new terms in full.

If your account is suspended under these terms, any verified balance held at the time of suspension remains subject to our withdrawal policy under Section 5. We will communicate the reason for suspension and the applicable resolution process via email.

Submit a written data-access request through our support email. We acknowledge within 48 hours and fulfil verified requests within the period required by applicable law, providing a structured record of the personal data we hold against your account.

Account eligibility is set out in Section 2 of these Terms and Conditions. Access is available where local law permits and to individuals who meet the age and identity criteria specified during account registration. We verify eligibility before a withdrawal is processed.

Withdrawals via PhonePe are governed by Section 5 of these terms. We verify account identity before each withdrawal is released; processing typically completes within the timeframe stated in Section 5, subject to payment-gateway confirmation at the time of the request.

Send a written dispute to our support email, citing the specific clause you believe was applied incorrectly and your account reference number. We review every formal dispute and issue a documented decision within five working days of receiving complete details.